Privacy Policy

Ampay Limited ("Ampay" or "we") is an online payment services provider which enables you to make online payments for products and services you have ordered from our clients.

In order to provide you with these services, we need to collect and use personal information about you. Our privacy policy explains what personal information we may collect, how we may use it, what we do to ensure that it is kept secure and what rights you have regarding the collection and use of the information.

Please take the time to read our privacy policy and if you have any questions on it then get in touch with us at privacy@ampay.co.uk.

By submitting your information to us, you consent to us collecting and using your information in accordance with the terms set out in this Privacy Policy. You should not use our services if you object to your personal information being used as described in this privacy policy.

Customer Care

What types of personal information do we collect about you and for what purposes?

In order to process your payment quickly and securely and to prevent fraud or bad debts we need to verify your identity and your payment and billing information. We may make use of third parties in accordance with this privacy policy to assist us to do this.

Accordingly, we may collect the following personal information:

your country of residence, name, company name (if applicable), billing address and contact details (including your telephone number and email address);
billing information such as card type, cardholder’s name, card number and card validation code (a three or four-digit number printed on the front or back of most payment cards.) Please note that we will not store the card validation code;
any other information we need to collect to verify your identity or when we deal with your requests and enquiries, such as security questions and answers;
any information provided by you which we require to maintain our accounts and records and for other proper administrative purposes;
any information we require to protect us against unauthorised access to, or use of, our services;
any other information provided by you and required for performing our obligations under any contracts entered into between you and us.

In addition to the above we may also use the information we collect about you for associated or other purposes such as:

sending you notices in relation to your online payment for the products and services purchased from our clients; and
improving the quality of our service by tracking activity on our website. We do not automatically capture or store personal data from visitors to the website except to log the user's Internet Protocol (IP) address and session information such as the duration of the visit to the website and the nature of the operating system and browser used.

Do we share your personal information with third parties?

We may also disclose the information we collect to companies that perform services on our behalf such as credit card or other payment card processors or our banking services providers or fraud prevention companies or agencies.

We will check your details with the records we hold and share these details with fraud prevention agencies. We may therefore supplement the information that you provide to us with information that we receive from such third parties.

We may also from time to time share information with carefully selected third parties that are our business partners. If we do so, we require that these third parties agree to process your personal information in compliance with this privacy policy and any other appropriate measures such as confidentiality, non-disclosure and security.

We may also disclose your information to law enforcement bodies or where required to do so by law.

Except as provided above, we do not share your personal information with any other third party and will not sell or hire your personal information to third parties.

What are we doing to keep your personal information secure?

We pride ourselves on offering to you fast and accurate online payment services combined with a high level of online security and privacy standards. When you visit our Website you may move in and out of secured areas. You will be in a secured area any time you are on the online payment page and will notice it when your browser shows a picture of a small padlock appearing on your screen. You will also note that any secure web page begins with the URL (Uniform Resource Locator) ‘https’ denoting the use of a secure server for the transaction of the data.

When you use your credit or other authorised payment card on our online payment page, your purchase is safeguarded like any other valuable transaction and we have safeguards and procedures in place to ensure that you can make online payments with the confidence that no one else will access your personal information.

We have installed and are maintaining firewall configurations to protect your information. The transmission of data from our clients’ websites is protected by SSL (Secure Sockets Layer), a proven coding system that allows your browser to automatically encrypt or scramble data before you send it. We also use the SSL software when receiving and transmitting payments and have obtained the SSL certificate from VeriSign Inc., a trusted third party.

All your personal information in our control resides on secure servers which are located in strictly controlled facilities and we restrict access to your personal information to certain users using a user identity and password scheme on a strict need to know basis.

We also regularly monitor and test our security systems and processes.

Data transfers

Providing you with our online payment services may involve us transferring your personal information to countries outside of the European Economic Area whose data protection laws do not provide the same level of protection as those in the United Kingdom. If we do so, we will ensure that your data is treated with the same level of protection as if we were dealing with it.

Changes to this privacy policy

This privacy policy is reviewed and updated from time to time. We reserve the right to change this privacy policy at any time in accordance with applicable data protection laws. For this reason, we encourage our users to check and review regularly our privacy policy to see our most up to date policy.

Who we are and contacting us

Ampay Limited is a company registered under the laws of England and Wales with registration number 03888013 which has its principal place of business at The Quadrant Business Centre, 135 Salusbury Road, London NW6 6RJ, United Kingdom. For more information on Ampay, please visit our website at www.ampay.co.uk. Ampay Limited is a wholly-owned subsidiary of Virtual Universe Limited.

If you have any questions or enquiries in relation to this privacy policy or what personal information we hold, please write to us at privacy@ampay.co.uk or to the Data Protection Officer at the above address.

Last updated: November 2006